We are aware about the apprehension you experience while sharing personal and financial information online given the growing incidences of phishing. We want to assure you that our team of expert techies has worked hard and are constantly monitoring to safeguard your personal information from hacking threats or online frauds. We would like to make it loud and clear that our intent of collecting your personal information is purely for business purpose, to serve you better, and maintain a fruitful relationship with you.
Having said this, we would like to outline why we collect your information, the type of information we collect, and how we use the collected information.
This is the universal of collecting users information. When you land on ‘Contact Us’ page and submit your details by filling the form on the page, we collect everything that you have filled in the form elements along with your IP address to identify which browser, version, and operating system is being used by you. There are two reasons for this: First, to detect spam, and second, to device better ways for enhancing your experience of browsing our website.
When you surf our website and create an account, we send cookies to your computer. These cookies are small files that doesn’t harm, or steal your personal details stored on your computer. Neither, they collect or store any information that helps us in identifying you as a person.
- To understand how you interact with the web pages after landing on our website. This helps us in optimizing the web pages of our users’ interest
- To understand your choices and preferences in order to serve you better
- To determine the bounce rate of our web pages
- To save your login information in order to identify you, communicate with you, and stop unauthorized access
- To examine the performance of our website
What type of information we collect and why
Until and unless you’re ready to buy any product and place an online order with us, we don’t collect any of your information. Only when you’re ready for any purchase, we would ask for this information:
- Personal details: This includes your first name and last name, billing address, date of birth, mobile number(s), email address, and card details (debit/credit) for payment against the order.
Our intent for collecting your personal details is for these reasons:
- To identify you as our customer, send information about tracking your order, communicate with you or respond to you in case of any complaints, refunds, or delay in order
- Send you details about our products, services, discounts, deals, and offers, only if you’ve solicited to receive such emails, text messages, or phone calls from our customer care service
- To create invoice for purchase made on our website
How long your personal data is retained
We understand that our users want to have the flexibility and right to edit and delete their personal data. We consider this as the basic rights of our users and allow them the flexibility to edit and delete their profiles as per their convenience. However, users will not have access to change their username.
You also have the right to notify us to not hold your personal information anymore in case you decide to stop using our products and services. You can notify us through an email, phone call, or text message.
Safety and security of your personal information
The information that your provide us electronically is stored in our customer database system. We apply stringent measure to ensure there is no theft or misuse of your personal information from any of our employees. In case, any our employee is found of malpractices, we will take legal action against him or her. You can also inform us immediately in case you have any slightest suspicion about your personal information being misused. We guarantee your timely response from us.
Complaints and disputes
If any of our customers want to contact us for complaining about mishandling of the order package or the product not meeting their expectation, they should write to us at the below address:
(404 Nana Peth Pune 411002)
Or mail to us at:
Or call at: