Privacy Policy

Vedant Food Solutions welcome our users on this Privacy Policy page that we have created in order to put to rest all your concerns related to sharing your personal and financial information with us for online order of gourmet food products on our website and payment for the same. Relationship and trust matter a lot for us which are the base of the foundation on which our online gourmet store is established. Our business is solely on these factors, which is why we value our customers a lot.

We are aware about the apprehension you experience while sharing personal and financial information online given the growing incidences of phishing. We want to assure you that our team of expert techies has worked hard and are constantly monitoring to safeguard your personal information from hacking threats or online frauds. We would like to make it loud and clear that our intent of collecting your personal information is purely for business purpose, to serve you better, and maintain a fruitful relationship with you.

We request you earnestly to take a moment and read this Privacy Policy of Vedant Food Solutions to familiarize yourself with the reasons of submitting your personal information. It is implied that by accessing our website – Vedant Food Solutions and this Privacy Policy page, you’ve acknowledged this Privacy Policy for collection and use of your personal information.

Having said this, we would like to outline why we collect your information, the type of information we collect, and how we use the collected information.

Contact Forms:

This is the universal of collecting users information.  When you land on ‘Contact Us’ page and submit your details by filling the form on the page, we collect everything that you have filled in the form  elements along with your IP address  to identify which browser, version, and operating system is being used by you. There are two reasons for this: First, to detect spam, and second, to device better ways for enhancing your experience of browsing our website.

Cookies

When you surf our website and create an account, we send cookies to your computer. These cookies are small files that doesn’t harm, or steal your personal details stored on your computer.  Neither, they collect or store any information that helps us in identifying you as a person.

We use cookies for the following reasons:

  • To understand how you interact with the web pages after landing on our website. This helps us in optimizing the web pages of our users’ interest
  • To understand your choices and preferences in order to serve you better
  • To determine the bounce rate of our web pages
  • To save your login information in order to identify you, communicate with you, and stop unauthorized access
  • To examine the performance of our website

What type of information we collect and why

Until and unless you’re ready to buy any product and place an online order with us, we don’t collect any of your information. Only when you’re ready for any purchase, we would ask for this information:

  • Personal details: This includes your first name and last name, billing address, date of birth, mobile number(s), email address, and card details (debit/credit) for payment against the order.

Our intent for collecting your personal details is for these reasons:

  • To identify you as our customer, send information about tracking your order, communicate with you or respond to you in case of any complaints, refunds, or delay in order
  • Send you details about our products, services, discounts, deals, and offers, only if you’ve solicited to receive such emails, text messages, or phone calls from our customer care service
  • To create invoice for purchase made on our website

 

How long your personal data is retained

We understand that our users want to have the flexibility and right to edit and delete their personal data. We consider this as the basic rights of our users and allow them the flexibility to edit and delete their profiles as per their convenience. However, users will not have access to change their username.

You also have the right to notify us to not hold your personal information anymore in case you decide to stop using our products and services. You can notify us through an email, phone call, or text message.

Safety and security of your personal information

The information that your provide us electronically is stored in our customer database system. We apply stringent measure to ensure there is no theft or misuse of your personal information from any of our employees. In case, any our employee is found of malpractices, we will take legal action against him or her.  You can also inform us immediately in case you have any slightest suspicion about your personal information being misused. We guarantee your timely response from us.

Complaints and disputes

If any of our customers want to contact us for complaining about mishandling of the order package or the product not meeting their expectation, they should write to us at the below address:

(404 Nana Peth Pune 411002)

Or mail to us at:

Vedantentp6@gmail.com

Or call at:

9888412990

Our rights:

We hold the right to update this Privacy Policy as and when we feel necessary. So, we request you to keep yourself update about any changes from time to time. In case you find our Privacy Policy doubtful, you’re free to stop the use of our website.